TERMS & CONDITIONS
Thank you for visiting the site www.richardcycle.com, owned by CRG, Lda, based in Caminho Municipal 1029 2950-437 Palmela, VAT no. 504936093
LIMITATION OF LIABILITY
– As a visitor or customer of this site you agree to its Terms and Conditions described herein.
– Richard Cycle is not responsible for any damage for the use or inability to access our site.
– The prices, promotions and other actions of this site may differ from those practiced in the physical store of Richard Cycle.
INACCURACIES AND UPDATING INFORMATION
– Richard Cycle aims to keep the information on the site as correct and up-to-date as possible, and all possible errors are totally unintentional.
– In case any inaccuracies are detected, the customer may cancel their order.
– Richard Cycle reserves the right to correct errors and update information at any time without any prior notice.
– In the event that a product presented on richardcycle.com is priced incorrectly due to a photographic, typographical error or incorrect information from our suppliers, Richard Cycle reserves the right to refuse or cancel any orders placed for that product. Richard Cycle also reserves the right to cancel or refuse any order, even if confirmed and the respective payment made, in which case the amount charged to your account or credit card will be refunded.
ORDER, PAYMENT AND PRICES
– To place an order on our website, simply choose the product(s), respective options and follow the instructions until the payment act.
– The order will only be considered after payment is received.
– After placing the order, an email will be sent with the detail of the products ordered. When the order is shipped an email will be sent with the number of the transport guide, in order to be able to follow the route of the product(s) ordered.
– If you wish to make any changes to the order, such as deleting or adding products, you must notify us within four hours of placing it, to email firstname.lastname@example.org or to phone 962307351.
– Payment may be made by bank transfer
– All prices are indicated in Euros and include VAT.
DELIVERY AND DELIVERY TIMES
– The products will only be shipped or delivered after confirmation of payment.
– Orders will be delivered directly by Richard Cycle or a delivery service contracted by Richard Cycle.
– Delivery costs are not included in the value of the products, being indicated before the order confirmation.
– Countries outside the European Union: To optimize transport costs, the amount is provided on a budget after shipping.
– The delivery time for products available in stock in Portugal and Islands can reach up to one week. In the other selected European countries you can reach two weeks.
– In the case of products to be ordered, the delivery time varies depending on the brand.
– In the event that a stock product is exhausted, the customer can cancel the order or wait until the product arrives.
RETURNS AND DEFECTIVE PRODUCTS
– Only products available in stock can be returned. The remaining products ordered, unless defective, cannot be returned.
– If you wish to return a product available in stock, without defect, you will need to notify us by email to email@example.com or to phone 962307351 within 15 days. The shipping costs will be on behest the customer and the return of the value will only be made after verification of the good condition of the product concerned. The product must be returned in the same packaging in which it was originally shipped. In the event that the product arrives in a non-saleable condition, Richard Cyle reserves the right to refuse to return it.
– The refund of the amount will be made directly to the credit card or bank account within 30 days. The shipping cost originally paid will not be refunded.
– In case a product arrives damaged, you must notify us within 24 hours of receiving the goods by email to firstname.lastname@example.org or to phone 962307351. If this period is exceeded, we will not be able to replace it or accept the return of the same.
– The transportation costs of a defective product will be paid by Richard Cycle. The collection will be combined with the customer.
– The display products sold on the website cannot be returned.
Address for returns:
Caminho Municipal 1029